Covid 19 Procedures
New Health & Hygiene Procedures & Information
As we navigate these difficult times we have put procedures in place to safeguard the wellbeing of our customers, staff and locality. Please be assured we are doing our upmost to guarantee you have a pleasant and safe visit with us.
We ask that you please play your part by following our new procedures.
· Please do not enter the building if you are displaying any symptoms of Covid 19, have been asked to self-isolate, or have been in close contact with someone who has tested positive for Covid 19
· Please use designated entrance & exit - one way system in place
· Please wear a face covering in public areas of the hotel, until seated for dining
· Please use hand sanitisers provided
· Please adhere to social distancing signage
· Please use a face covering in public areas
Staff have been fully trained in Covid 19 safety & cleaning procedures including:
· Enhanced cleaning in place throughout hotel
· The regular sanitisation of common touch areas
· The wearing of face coverings
Dining
The main Bar & Restaurant are open for dining. We are offering a walk-in service daily, along with reservation service at weekends for evening dining in the restaurant, and Sunday set lunch menu.
· Please have your Covid Certificate ready for inspection
· You will be met and seated by a staff member for all table service dining
Contact details of one party member will be taken for contact tracing
· Single use/laminated menus in use
We are unable to offer room service facilities at this time.
We do not have a residents bar available at this time.
Room Reservations
Our cancellation policy is now 24 hours to allow for any last minute changes
Covid Certificate is now required by all residents to access all dining & bar services. You will be asked for this on check-in.
Payment options:
· Contactless – pay at time of booking or pay prior to arrival – we will contact you to arrange, receipt will be sent to you by email
· On arrival – credit/debit card preferred but cash also accepted – if you wish to charge items to your room a pre-authorisation (€70 per night) on a credit card is required
· On departure - Pre-authorisation on credit card required on arrival and payment with credit/debit card or cash on departure
Prior to Arrival
We will confirm the following details before your stay:
· Expected arrival time
· Dinner reservations
· Pre-payment of accommodation if applicable
On Arrival
· We request that one person per reservation approach reception to check in (including group bookings)
· Breakfast time can be reserved on check-in
· All residents must now show their Covid Certificate on check-in as this is now required for all dining
Your Stay
· Guest information (heating, wifi, dining times etc) available at www.lordbagenal.com/Guest-information.hmtl
· Extra items - Pens, notepads, extra pillows and blankets have been removed from the rooms – available on request
· Newspapers no longer available
· We advise that guests only use the lift with members of your household
Departure
Contactless/Express check out available – settle your bill the night before departure (prior to 9pm please) and on departure leave your room key in the express checkout box at reception