Covid 19 Procedures

New Health & Hygiene Procedures & Information

As we navigate these difficult times we have put new procedures in place to safeguard the wellbeing of our customers, staff and locality. Please be assured we are doing our upmost to guarantee you have a pleasant and safe visit with us.  We ask that you please play your part by following our new procedures.

 

·         Please do not enter the building if you are displaying any symptoms of Covid 19, have been asked to self-isolate, or have been in close contact with someone who has tested positive  for Covid 19

·         Please do not enter the building if you have recently arrived into Ireland from a country outside the government Green List, without quarantining for 14 days.  Please note we are unfortunately unable to facilitate your visit if you cannot provide proof of quarantine.

·         Please use designated entrance & exit

·         Please use hand sanitisers provided 

·         Please adhere to social distancing signage

·         Please use a face covering in public areas

Staff have been fully trained in Covid 19 safety & cleaning procedures including:

·         Enhanced cleaning in place throughout hotel

·         The regular sanitisation of common touch areas 

·         The use of face coverings

Dining 

·         Reservations are required for breakfast, a la carte dining, and Sunday lunch set menu

·         The maximum number of people per dining booking is now 6, we are unfotunately unable to cater for groups at this time

·         The Bar & Restaurant are currently treated as one dining area to allow for social distancing

·         Please enter through main hotel entrance and exit through bar door

·         You will be met and seated by a staff member at the entrance to the bar for all table service dining

·         Single use/laminated menus in use

Room Reservations

Our cancellation policy is now 24 hours to allow for any last minute changes

We are unfortunately unable to facilitate reservations from guests outside the current government advised Green List, we understand this may cause inconvenience but feel it is necessary precaution to protect our staff, customers, locality and business.  

Payment options:

·         Contactless – pay at time of booking or pay prior to arrival – we will contact you to arrange, receipt will be sent to you by email

·         On arrival – credit/debit card preferred but cash also accepted – if you wish to charge items to your room a pre-authorisation (€70 per night) on a credit card is required

·         On departure - Pre-authorisation on credit card required on arrival and payment with credit/debit card or cash on departure 

Prior to Arrival

We will issue an advance registration form to all residents to minimise time spent at reception desk

We will confirm the following details before your stay:

·         Expected arrival time

·         Breakfast/Dinner reservations

·         Pre-payment of accommodation if applicable

On Arrival

·         We request that one person per reservation approach reception to check in (including group bookings)   

Your Stay

·         Guest information (heating, wifi, dining times etc) available  at www.lordbagenal.com/Guest-information.hmtl

·         Extra items - Pens, notepads, extra pillows and blankets have been removed from the rooms – available on request

·         Newspapers no longer available

·         We advise that guests only use the lift with members of your household 

Departure

Contactless/Express check out available – settle your bill the night before departure (prior to 9pm please) and on departure leave your room key in the express checkout box at reception

 

 Thank you for your understanding at this time.  If you see anything we could improve on please let us know.  We are in this together

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