Covid 19 Procedures

As we navigate these difficult times we have put procedures in place to safeguard the wellbeing of our customers, staff and locality. Please be assured we are doing our upmost to guarantee you have a pleasant and safe visit with us. 

We ask that you please play your part by following our new procedures.

·         Please do not enter the building if you are displaying any symptoms of Covid 19, have been asked to self-isolate, or have been in close contact with someone who has tested positive  for Covid 19

·         Please use designated entrance & exit - one way system in place

·         Please wear a face covering in public areas of the hotel, until seated for dining

·         Please use hand sanitisers provided

·         Please adhere to social distancing signage

·         Please use a face covering in public areas

Staff have been fully trained in Covid 19 safety & cleaning procedures including:

·         Enhanced cleaning in place throughout hotel

·         The regular sanitisation of common touch areas 

·         The wearing of face coverings

Dining 

The main Bar & Restaurant are open for dining.  We are offering a walk-in service daily, along with reservation service at weekends for evening dining in the restaurant, and Sunday set lunch menu. 

We are unable to offer room service facilities at this time.

We do not have a residents bar available at this time.

Room Reservations

Our cancellation policy is now 24 hours to allow for any last minute changes

Payment options:

·         Contactless – pay at time of booking or pay prior to arrival – we will contact you to arrange, receipt will be sent to you by email

·         On arrival – credit/debit card preferred but cash also accepted – if you wish to charge items to your room a pre-authorisation (€70 per night) on a credit card is required

·         On departure - Pre-authorisation on credit card required on arrival and payment with credit/debit card or cash on departure 

 Your Stay

·         Guest information (heating, wifi, dining times etc) available  at www.lordbagenal.com/Guest-information.hmtl

·         Extra items - Pens, notepads, extra pillows and blankets have been removed from the rooms – available on request

·         Newspapers no longer available

·         We advise that guests only use the lift with members of your household 

Departure

Contactless/Express check out available – settle your bill the night before departure (prior to 9pm please) and on departure leave your room key in the express checkout box at reception